Policy for Buyers

Buyer Policy

Effective Date:

At Unico Wares, we are committed to providing a safe, fair, and enjoyable shopping experience. This Buyer Policy outlines the rules and expectations for all customers purchasing through our platform. By placing an order, you agree to follow these policies.


1. Buyer Responsibilities

  • Provide accurate and up-to-date information when placing an order.

  • Ensure the delivery address, contact details, and payment information are correct.

  • Comply with all applicable laws and regulations when using our website.

  • Do not misuse our website for fraudulent activity, false claims, or unauthorized transactions.

2. Payments

  • Buyers must complete payments using the approved payment methods listed on our website.

  • Orders will not be processed until payment is confirmed.

  • Any failed or unauthorized payments may result in order cancellation.

3. Order Cancellations

  • Buyers may request cancellation before the order is shipped.

  • Once shipped, cancellations are not possible, and buyers must follow the Return & Refund Policy.

  • We reserve the right to cancel orders suspected of fraud or policy violations.

4. Shipping & Delivery

  • Buyers are responsible for providing a valid and complete shipping address.

  • Delivery times are estimates and may vary due to courier delays or external factors.

  • If the buyer fails to receive the order due to an incorrect address or missed delivery, reshipping costs may apply.

5. Returns & Refunds

  • Buyers may request returns or refunds only as per our Refund Policy.

  • Items must be returned in their original condition and packaging.

  • Refunds will be processed back to the buyer’s original payment method within [X days] after approval.

6. Prohibited Buyer Activities

  • Misusing return/refund requests.

  • Submitting false claims or fraudulent chargebacks.

  • Harassing or abusing our customer service staff.

  • Attempting to resell purchased items in violation of local laws.

7. Account Termination

  • We reserve the right to suspend or terminate buyer accounts found violating this policy.

  • Terminated accounts may lose access to previous order history and loyalty benefits.

8. Dispute Resolution

  • If you are unsatisfied with a purchase, please contact our support team before taking any external action.

  • Disputes will be handled in accordance with our Terms of Service and the governing laws of Saudi Arabia / Riyadh].