Refund Policy

Refund Policy

Thank you for shopping with us. We value your trust and aim to ensure a smooth and satisfying shopping experience.

1. Eligibility for Refund

  • Refunds are applicable only for items purchased directly through our website.

  • To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Refund requests must be made within [X days, e.g., 7 or 14 days] from the date of delivery.

2. Non-Refundable Items

  • Perishable goods (e.g., food, flowers, etc.)

  • Digital products or downloadable items

  • Items on final sale or clearance

  • Personalized or customized products

3. Refund Process

  • To initiate a refund, please contact our customer service team at [email/contact number] with your order number and reason for return.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within [X working days].

4. Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items.

  • Shipping costs are non-refundable.

  • If the return is due to our error (wrong item, defective product), we will cover the return shipping charges.

5. Exchange Policy

  • Instead of a refund, you may choose to exchange your item (subject to availability).

  • Exchanges must follow the same conditions as refunds.

6. Late or Missing Refunds

  • If you haven’t received your refund yet, please first check with your bank or credit card company.

  • Processing time may vary depending on your payment provider.

  • If you’ve done all this and still have not received your refund, please contact us at [support email/contact].